We have three goals when repairing your vehicle

The first of the three goals we strive for for your vehicle, restoring the original appearance.

Second, is to restore the performance and safety of the vehicle to the original state or better.

Our third goal is to provide your vehicle with lasting repairs with high quality replacement parts and paint.

Frequently Asked Questions (FAQ)

Elmer’s Auto body has been helping people transform the car they drive, back into the car they love, for over 70 years. We’ve been asked a few questions along the way. Please review our FAQ’s for answers to common questions about our services. For additional information, our helpful customer service representatives are available to answer your questions at (856) 218-0202 or online through our Contact form.

  • Is it OK to drive my car after an accident?

    That will depend on the extent of the damage. You should check all of the lights to be sure that they are working and make sure that no parts are rubbing on your tires. If you hear unusual noises, see fluids, or a continual leak beneath the vehicle, your vehicle should not be driven. If your car pulls to the left or right while driving, it should not be driven. Please call us and we can arrange towing. If you are able to drive the car, our estimators will evaluate it for safety as well as damage. If there are safety issues, we will recommend that the car should not be driven until repaired.

  • What areas in South Jersey do you service?

    If you live in South Jersey in or near one of the major city/twp areas listed below, we would be happy to serve you. We also service customers that live in or near Philadelphia. Atco, Berlin, Blackwood, Camden, Cherry Hill, Deptford, Elmer, Franklinville, Gibbsboro, Gibbstown, Glassboro, Haddonfield, Lindenwold, Mantua, Maple Shade, Marlton, Mickleton, Moorestown, Mount Laurel, Mullica Hill, Pitman, Sicklerville, Stratford, Swedesboro, Turnersville, Voorhees, Washington Twp., West Deptford, Williamstown, Woodbury.

  • Why should I choose Elmer's Auto Body?

    You should choose the place that will restore your vehicle to its original state in appearance, safety and mechanical reliability. Given that, we are confident that Elmer’s Auto Body is the best in the area. Our technicians are outstanding, well paid, rewarded, well trained and our culture is one that places customer service first and foremost. Since 1847 we have worked hard creating and improving our systems, processes and standards for total quality, on-time performance and customer satisfaction. We have state-of-the-art equipment and our technicians know how to use it properly. All of our repairs are backed by a Guarantee, a policy that began in 1947. We have been selected as a direct repair shop for some of the top insurance companies in New Jersey. Most of all, we are highly recommended by past customers who appreciated our service.

  • How long will it take to get an estimate?

    In most cases it takes approximately 30 minutes, so most customers choose to wait. The time taken involves speaking with you to understand what happened, looking at your vehicle, writing the estimate, reviewing the repair with you and answering any questions you may have.

  • Do I need 3 estimates from different auto body shops?

    No, it is not necessary. However, you should have your car repaired at a reputable auto body shop. If you do get multiple estimates, the lowest estimate may not be the best estimate. Make sure to compare all estimates to be sure they are thorough and complete. Go with the best estimate, not the cheapest.

  • Do I need to make an appointment for an estimate?

    It is not necessary, but It helps us and it may be more convenient for you. When we are busy, it’s disappointing to make you wait while we are writing estimates for someone who did make an appointment. To be sure that you don’t have to wait, please contact us to make an appointment. We will try to make the process as easy as possible for you.

  • How will I get to work while my car is being repaired?

    We can arrange for a rental car and so that it is available when you drop off your vehicle for repair. If you choose to make your own arrangements, we offer a complimentary ride to a local home rental car agency or office. If you don’t have rental car coverage as part of your auto insurance package, you should consider getting it – for a minimal increase in premium it can be a valuable benefit.

  • Will the color of the repaired area match the rest of the car?

    Absolutely! Our technicians take pride in being able to restore you car to its original look, and we continue to invest in the latest paint technology. Our paint booths, HVLP paint guns, and a computerized paint mixing system are state-of-the-art.

  • Will the car be repaired with factory parts?

    Your insurance company, the age of your vehicle, your personal preference and other factors play a role in determining which parts are used. Our estimators will be happy to answer all of your questions concerning the type of parts used in repairing your vehicle. We will ensure that quality replacement parts are used.

  • Can I drop my car off after hours?

    Yes. We have a night drop procedure. Please call and let any of our Customer Service Reps know you would like to drop off after hours and they will explain the procedure.

  • What forms of payment do you accept?

    We accept insurance checks, bank or cashier checks, cash, Visa or MasterCard.
  • Why should I choose Elmer's Auto Body?

    You should choose the place that will restore your vehicle to its original state in appearance, safety and mechanical reliability. Given that, we are confident that Elmer’s Auto Body is the best in the area. Our technicians are outstanding, well paid, rewarded, well trained and our culture is one that places customer service first and foremost. Since 1847 we have worked hard creating and improving our systems, processes and standards for total quality, on-time performance and customer satisfaction. We have state-of-the-art equipment and our technicians know how to use it properly. All of our repairs are backed by a Guarantee, a policy that began in 1947. We have been selected as a direct repair shop for some of the top insurance companies in New Jersey. Most of all, we are highly recommended by past customers who appreciated our service.
  • What areas in South Jersey do you service?

    If you live in South Jersey in or near one of the major city/twp areas listed below, we would be happy to serve you. We also service customers that live in or near Philadelphia. Atco, Berlin, Blackwood, Camden, Cherry Hill, Deptford, Elmer, Franklinville, Gibbsboro, Gibbstown, Glassboro, Haddonfield, Lindenwold, Mantua, Maple Shade, Marlton, Mickleton, Moorestown, Mount Laurel, Mullica Hill, Pitman, Sicklerville, Stratford, Swedesboro, Turnersville, Voorhees, Washington Twp., West Deptford, Williamstown, Woodbury.
  • Why do I need to remove my personal belongings?

    Your vehicle will likely go through numerous stages for repair, including painting and disassembly. We want you to have your belongings in case you need them during that time.
  • Can I drop off my vehicle on a Saturday?

    Yes. If you drop your vehicle off on Saturday, we’ll begin repairs on Monday.
  • When do I pay Elmer's Auto Body?

    Payment is made upon pick-up, once the repairs are complete.
  • Why won't your shop give me an estimate over the phone or from an email with a picture?

    Without seeing the car in person, it’s nearly impossible to provide an accurate quote. It is very common for vehicles to require additional prep to ensure the smoothest finish possible. This could include peeling, delaminating or cracks in your old finish, which are difficult to spot in pictures.
  • I have two claims, can they both be fixed at once?

    Yes, please let us know when you’re dropping off your vehicle. Please note that your insurance provider may require you to pay two deductibles in this case.
  • Do I have rental coverage?

    Your insurance provider or insurance agent can confirm this for you. If you’re unsure whether or not you have rental coverage, we can still set up a reservation for you when you make an appointment. If you don’t have rental coverage, and would prefer not to rent a car, you can always decline the rental during drop off.

Typical Repair Process

Repair work typically consists of the following:

  • Estimate
  • Schedule
  • Vehicle Drop-Off
  • Disassembly
  • Frame or structural work
  • Body and plastic work
  • Paint preparation
  • Assembly
  • Systems check
  • Quality Assurance checks
  • Cleaning and final preparation
  • Customer Pickup
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Customer Reviews

I highly recommend this business. This is the third time that my car at the time has been involved in an accident (other drivers at fault). In each instance, the entire procedure was professional and quick. The front office staff, especially Linda, facilitated my insurance claims and rental car arrangements. Requested (unrelated to the accident…