Category: Collision Repair

You didn’t think the accident was that bad, but insurance totaled your car. Hearing that your vehicle is “totaled” may be a total shock. After all, if your vehicle still looks drivable, or if you’ve invested hours and a lot of money in its condition, then you may also think your car shouldn’t be considered a total loss. The good news is that you have options if you disagree with your insurance company.

 

Here’s what South Jersey drivers need to know about insurance total-loss decisions—and what you can do if you disagree.

 

 

What Does It Mean When Insurance Totaled Your Car?

If insurance totaled your car, it means that the cost of repairs when added to the salvage value was greater than the actual cash value (ACV). Insurance companies calculate the ACV based on your car’s age, mileage, pre-accident condition, and current market value.

 

In other words, even if you think your car is repairable, the insurer totaled it because it’s not financially practical to fix it.

 

Why You Might Disagree with the Insurance Company

Hearing the insurance totaled your car may not seem fair. In fact, there are several reasons South Jersey drivers like yours may push back against a total-loss determination:

 

• You recently invested in new tires, brakes, or major repairs that increase the vehicle’s value.
• Your car is rare, customized, or in above-average condition.
• The insurer’s valuation doesn’t reflect the true local market price for your vehicle.
• You simply want your car repaired instead of replaced.

 

What You Can Do If You Disagree

If you disagree with the fact that insurance totaled your car, there are some steps you can take:

 

1. Review the Valuation

Obtain a copy of the valuation report. You can request one from your insurance provider. Look at how they determined your car’s value, including the mileage, condition, and comparable sales in your region.

 

2. Gather Your Evidence

Collect receipts, service records, and documentation of upgrades or recent repairs. Research local listings for similar vehicles to demonstrate fair market value. You will need to present this information to have the determination reconsidered.

 

3. Get an Independent Appraisal

Hiring an independent appraiser can give you a professional second opinion. This report may carry weight if you appeal the insurance company’s decision.

 

4. Negotiate with Your Insurance Company

Present your evidence and the independent appraisal to the insurance company and ask them to rethink the total-loss determination. Insurance companies may rethink their settlement if the documentation you provide is strong enough.

 

5. Consider Other Options

If insurance totaled your car and sticks with that determination, you may need to take another road. You can request to keep your vehicle under a “salvage title,” which will require you to pay for the repairs by yourself. If you choose this route, it’s important to have the repairs done by a professional auto collision repair shop like Elmer’s Auto Body. That way, you know your vehicle will be safe and compliant with inspection requirements.

 

 

If Insurance Totaled Your Car, Get Professional Repairs Done

Professional repairs are important, especially if insurance totaled your car. Structural repairs, frame straightening, and advanced driver assistance system (ADAS) recalibrations require state-of-the-art tools and certified technicians. At Elmer’s Auto Body, we restore vehicles to factory standards so you can drive with confidence again.

 

 

Repair Your Car at an Auto Body Repair Shop Like Elmer’s Auto Body

If insurance totaled your car, that doesn’t always mean you have to accept it. In New Jersey, you have the right to review the decision, present evidence, and explore other repair options if your insurance company doesn’t change their mind.

 

If you decide to keep and repair your vehicle, trust a collision repair center that puts safety and precision first. Elmer’s Auto Body has proudly served South Jersey drivers for decades, helping families navigate tough repair and insurance decisions. Contact one of our three South Jersey locations today to discuss your options and get your vehicle evaluated by our team.

A second look can save you time and money after auto body repair. Getting your vehicle repaired is a critical step, but just because a car looks fixed doesn’t mean that everything under the surface has been. At Elmer’s Auto Body, we’ve seen far too many South Jersey drivers deal with long-term issues simply because no one performed a thorough post-repair inspection. Skipping that final check can cost you—financially, functionally, and even in safety.

 

That’s why we’re discussing those hidden costs today, as well as what signs point to missed problems.

 

What Is a Post-Repair Inspection?

A post-repair inspection isn’t mandatory, but it can save you from problems down the road. This kind of inspection happens after repairs are done, confirming that said repairs were done correctly, that all parts are functioning properly, and that your vehicle is safe to drive. It’s especially important if your repairs were completed at a Direct Repair Program (DRP) shop that works closely with insurance companies, where speed and cost-cutting may take priority.

 

At Elmer’s Auto Body, we perform inspections on every vehicle we repair, both before and after. We also do post-repair inspections on vehicles that had work done elsewhere to help drivers like yourself find peace of mind again.

 

The Risk of Skipping a Post-Repair Inspection

You might think, “But my car drives fine! Why do I need another inspection?” Just because a vehicle seems OK after repairs doesn’t mean it is. Here’s why post-repair inspections are important:

 

1. Hidden Structural Damage

Sometimes repair shops don’t delve as deep as they should, focusing solely on cosmetic fixes. When they do that, however, they tend to overlook damages to the frame or unibody. Even small misalignments in these structures will affect how your car handles or responds in another accident.

 

Also, if you intend to sell your vehicle in the future, any discovered frame issues will result in a lower resale value.

 

2. Improper Suspension or Alignment Work

If your car pulls to one side, vibrates, or wears tires unevenly, it may not have been properly aligned during repair. This also leads to poor gas mileage and a rougher ride. Since suspension and alignment problems are costly to repair by themselves, you want to avoid these issues.

 

3. Missed Safety System Calibrations

Advanced Driver Assistance Systems (ADAS), such as lane departure warnings or automatic braking, often require recalibration after a crash—even a minor one. Without properly functioning ADAS, you may find safety features malfunction. This increases your risk of future accidents.

 

4. Low-Quality or Non-OEM Parts

A shop that uses aftermarket or salvaged parts do so because they are cheaper. Unfortunately, your vehicle may not perform the way it did before the accident. Always ask for OEM parts to ensure adequate performance and maintain your vehicle’s resale value.

 

Why Insurance Repairs Aren’t Always Enough

Some insurers pressure drivers to use DRP shops because they have cost-saving contracts in place. While not all DRP shops are bad, they work for the insurance company—not for you. If something was skipped, rushed, or done with low-grade parts, the insurance-approved estimate might not cover a full correction later.

 

A post-repair inspection ensures you’re not stuck paying out of pocket for someone else’s oversight.

 

Signs That You Should Get a Post-Repair Inspection

Now that you know why skipping a post-repair inspection comes with hidden costs, let’s discuss some signs that you should have an inspection:

 

• Your vehicle still pulls, vibrates, or handles differently
• Warning lights stay on or come back after repairs
• ADAS features don’t function as they should
• Body panels, doors, or bumpers are misaligned
• You weren’t given a final walkthrough of the work done or any documentation

 

 

Elmer’s Auto Body Offers Post-Repair Inspections in South Jersey

After an accident, don’t skip the necessary post-repair inspection. Otherwise, you may end up paying unexpected fees. At Elmer’s Auto Body, we don’t believe in guesswork. We use computerized frame measuring, structural diagnostics, and ADAS recalibration tools to ensure everything checks out. Whether we did the original repair or not, we’re here to make sure your vehicle is safe, sound, and restored to pre-accident condition or better.

 

If your gut tells you something’s off—or if you just want peace of mind—we’re happy to take a look. Contact Elmer’s Auto Body in Medford, Sewell, or Mt. Ephraim for a full post-repair inspection. Call us or fill out our contact form online to schedule.

So you’ve recently been in an accident. Chances are you’ve also been handed some documents, including a repair estimate that’s full of technical terms, abbreviations, and other confusing jargon. At Elmer’s Auto Body, we believe that our customers should know exactly what you’re paying for and why. Understanding your repair estimate is important as it helps you make informed decisions. That’s why we’re going to teach you the basics of repair estimates, as well as which questions to ask, and how to avoid surprises later on.

 

Here’s a breakdown of how to read a repair estimate like a pro.

 

Key Takeaways

 

• A repair estimate is a detailed breakdown of expected work and costs based on visible and potentially hidden damage. It includes labor, parts, materials, sublet work, and additional fees.
• Understanding each section of the estimate—such as parts type, labor operations, and paint supplies—helps you make more informed decisions and avoid surprises later on.
• It’s important to ask questions about OEM parts, frame alignment, ADAS recalibration, and potential changes if new damage is found during disassembly.
• Estimates can vary between shops, often due to differences in parts quality or thoroughness. The lowest estimate isn’t always the best—choose a shop that’s honest and complete in their assessment.

 

What is a Repair Estimate?

A repair estimate is a written breakdown of the work a collision repair shop expects to perform on your vehicle, along with the associated costs. It’s usually created after a visual inspection or after disassembling damaged areas to assess the full extent of the collision damage.

 

At Elmer’s Auto Body, we create detailed, honest estimates using industry-standard software so you know exactly what to expect. That means no vague charges or confusing codes.

 

Key Sections of a Repair Estimate

Understanding what’s included in the estimate is the first step. Most repair estimates include the following:

 

• Customer and vehicle info, as well as contact information.
• Labor operations, including body, paint, and mechanical labor.
• Parts required, such as OEM, aftermarket, LKQ (like kind and quality), or reconditioned parts. It’s recommended to choose OEM parts when possible, as they are direct from the manufacturer.
• Paint materials and supplies. Painting requires more than paint. It’s also primer, sealer, and blending agents. This cost is usually a flat fee on the estimate.
• Sublet repairs. These are any tasks performed by a third party.
• Additional fees, including diagnostic scans and waste disposal.
• Totals and taxes.

 

Questions to Ask When Reviewing Your Repair Estimate

Even when estimates are laid out plainly, you may still have questions about what is or isn’t included. Here are some questions you may wish to ask the repair shop:

 

1. Are you using OEM or aftermarket parts?
2. What happens if more damage is found during disassembly?
3. Will my vehicle frame need to be realigned?
4. Is a structural scan necessary?
5. Do you reset or recalibrate the ADAS systems?
6. How long are repairs estimated to take?
7. Is the estimate final, or could it change?

 

Why Repair Estimates from Different Shops May Vary

If you have multiple estimates—which is recommended if you don’t have a trusted auto body repair shop yet—you may notice that some are different. First and foremost, don’t choose the lowest bidder, particularly ones that are far lower than average. You should also avoid collision repair centers that leave out the key repairs to keep the price low or use lower quality parts.

 

In the end, the difference in estimates comes down to what’s included and what the repair shop is going to do. Always choose the comprehensive and transparent estimates, as you know you will get the best level of service.

 

Repair Estimate FAQ

1. Is the repair estimate the final cost?

It depends. Initial estimates are based mainly on visible damage. When a repair shop begins to disassemble the vehicle, they may stumble upon hidden damages that also need to be repaired. When this happens, you will be contacted, and the updated repairs will need to be approved.

 

2. Why does my insurance company’s estimate differ from the repair shop’s?

Insurance estimates are often created using standard guidelines and may leave out critical structural or safety repairs. At Elmer’s Auto Body, we build estimates based on manufacturer recommendations and a full repair plan—not just what’s visible.

 

3. What are OEM parts, and why do they matter?

OEM (Original Equipment Manufacturer) parts are made by your vehicle’s manufacturer and are designed to fit and perform exactly like the original. Elmer’s Auto Body recommends OEM parts whenever possible to maintain your vehicle’s integrity and safety.

 

4. Can I choose which parts are used in the repair?

Yes, depending on your insurance policy and budget. The technician let you know what your policy covers, but if you prefer OEM or upgraded parts, you will be walked through your options and any cost differences.

 

5. How long does it take to receive an estimate?

Most estimates take 30–60 minutes, depending on the extent of the damage. If your vehicle needs to be disassembled for a more accurate quote, the auto body repair shop let you know and explain what to expect.

 

Get a Repair Estimate from Elmer’s Auto Body

You don’t have to be an auto repair expert to understand your estimate. You just need a team that’s willing to explain it clearly. Elmer’s Auto Body has been helping South Jersey drivers navigate the repair process with confidence for decades.

 

If you’ve received an estimate you don’t understand—or if you’d like a second opinion—bring it to us. We’ll break it down and make sure you know exactly what’s involved and why. Visit one of our locations in Sewell, Medford, or Mt. Ephraim, or contact us online to schedule an estimate. We’re here to make the repair process straightforward, every step of the way.

After an accident, getting your vehicle repaired shouldn’t be an additional stressor. You’ve already been through a crash, so why do some insurance companies and repair shops leave you in the dark? No one wants to be unsure of what’s happening to their vehicle or questioning when it will be ready to drive. At Elmer’s Auto Body, we believe communication is just as important as craftsmanship. That’s why our repair process also includes steps to keep you informed during repairs, so you know what’s happening without keeping overwhelmed.

 

Here’s how we make sure you always know what’s happening, minus the headaches!

 

Key Takeaways

 

• Elmer’s Auto Body prioritizes clear communication by walking you through the repair process from the moment you drop off your vehicle, including estimated timelines, types of damage, OEM parts, and insurance coordination.
• Digital updates via text or email keep you informed throughout the repair process, including progress notifications, photos, delay alerts, and updated completion dates—so you never have to guess what’s going on.
• Real team members are always available by phone or in person at any South Jersey location, giving you direct access to answers and updates when automated systems aren’t enough.
• Insurance coordination is handled on your behalf, with Elmer’s managing paperwork, approvals, and communication with insurers while keeping you informed without adding stress.
• You’ll always be notified of timeline changes, and every completed repair ends with a final walkthrough to explain the work done, review warranty coverage, and ensure your peace of mind.

 

Clear Communication from the Start

When you first arrive at one of Elmer’s Auto Body’s South Jersey locations, we don’t just take your keys and send you on your way. Our team takes the time to walk you through the entire repair process. From the very beginning, we’ll explain what’s going on and what needs to be done to your vehicle. We will create a personalized repair plan for your vehicle’s damage, one that includes:

 

• An estimated timeline for repairs. You’ll have a realistic ideal for how long the repairs will take. We account for everything for disassembly to paint curing so you’re not left confused.
• The types of damage we’ll address. We’ll discuss both hidden and visible damage. If further damage is uncovered once we start repairs, we’ll let you know immediately.
• What OEM parts will be ordered. OEM parts are key in performance and long-term value. We’ll let you know about OEM availability and if anything needs to be changed.
• Any possible insurance coordination. If you’re filing a claim, our team can walk you through the process and help you work with your insurer for the best outcome.

 

 

Digital Updates So You Don’t Have to Guess

It’s frustrating when your car is at the shop and you don’t know what’s going on. That’s why Elmer’s Auto Body uses a proactive update system that keeps you informed every step of the way. You don’t need to chase down answers. Based on your preference, we’ll send you text messages or emails to help you stay informed during the repair process.

 

These updates include:

 

• Notifications when your vehicle enters each repair phase, like disassembly, parts arrival, painting, reassembly, and final inspection.
• Photos of repairs in progress, when available, so you can see exactly what we’re doing behind the scenes.
• Immediate alerts about delays, such as when a part is backordered or an insurance supplement is pending. You won’t be left wondering why the timeline changed.
• Updated projected completion dates, so you always know when to expect your car back.

 

Real People When You Need One

Sure, automated updates are convenient, but they don’t always provide you with all the answers. Sometimes, you just want to talk to someone real. At any of our three South Jersey locations, our team is always available by phone or in person. We’re happy to answer any questions, provide clarifications, or walk you through any unexpected findings during repair.

 

Handling Insurance So You Don’t Have To

Insurance is a major headache. That’s why Elmer’s Auto Body works directly with your insurance provider. We help manage approvals, supplements, and documentation. Throughout the process, we keep you informed but never dump the paperwork on your plate—you’ve got enough to do! Our goal is to ensure that your updated, not troubled.

 

Transparent Timeline Adjustments

Sometimes, parts arrive late or hidden damage is discovered during disassembly. If that happens, we’ll contact you immediately with an updated timeline, as well as an explanation of what changed. You’ll never be surprised by a delay or left wondering why things are taking longer than expected.

 

Final Walkthrough Before You Drive Away

Once repairs are complete, we’ll give you a full walkthrough before handing back the keys. We’ll show you what was fixed, answer any last-minute questions, and go over the warranty coverage that applies to the work done. You leave with peace of mind, not lingering doubts.

 

 

A South Jersey Auto Repair Shop Making the Process Simple

Clear, consistent communication is part of any auto body repair service. Elmer’s Auto Body, however, takes the time to ensure that your repair is not only top-notch but also provides you peace of mind. If you’ve had a bad experience at another auto body repair shop that kept you in the dark, don’t worry. We’ll show you how it should be done!

 

Visit one of our convenient locations in Medford, Sewell, or Mt. Ephraim, New Jersey, or contact us online to schedule your estimate. You’ll know what’s happening for start to finish, without the stress.

After a car accident, you want to get your vehicle repaired as soon as possible. You also hope that once the work is done, it’s done. Your vehicle will look, drive, and feel like it did before the crash. But what if your car still feels off after a complete repair? What does that mean?  At Elmer’s Auto Body, our team hears this concern from time to time, especially from customers who had repairs done elsewhere. If your car doesn’t feel quite right after an accident repair, there’s usually a reason—and you have every right to get it checked out.

 

Here’s why your car might still feel off after repairs and what you can do about it.

 

Key Takeaways

 

• Hidden structural damage can go undetected if a shop skips thorough inspections; even a small misalignment in the frame or unibody can affect handling and safety.
• Improper suspension or alignment correction can cause vibrations, uneven tire wear, and steering issues that make the car feel unstable after repair.
• Non-OEM or low-quality parts may not fit or perform the same as original components, leading to strange noises, panel misfits, or compromised safety.
• Advanced Driver Assistance Systems (ADAS) must be recalibrated after a crash; skipped calibrations can result in malfunctioning safety features and dashboard warnings.
• Poor workmanship or rushed repairs often result in incomplete fixes, cosmetic flaws, and mechanical issues that leave your vehicle feeling “off”—a second opinion can uncover what was missed.

 

1. Hidden Structural Damage Was Missed

Even in a minor collision, your vehicle’s frame or unibody can suffer damage that’s not obvious to the naked eye. Unfortunately, some repair shops focus only on surface-level fixes—like replacing panels or painting—without performing a thorough structural inspection. If critical components like the subframe, cross members, or weld points were bent or weakened, your car might not handle the way it should, even if it looks fine on the outside.

 

Signs of unresolved structural damage include:

 

• Uneven gaps around doors, hood, or trunk
• Strange creaking or popping noises when driving over bumps or turning
• Vehicle doesn’t track straight or pulls to one side
• Difficulty with steering or uneven tire wear

 

If you suspect that structural damage is the cause, get it repaired as soon as you can. Structural damage is a safety risk, as a car’s frame is made to absorb crash energy. Without that, your car won’t be able to properly protect you in another accident.

 

2. Suspension or Alignment Wasn’t Properly Corrected

Both minor and major crashes can throw off alignment. Fender benders can, for example, alter tie rods, struts, control arms, and alignment angles. If any of these components are overlooked or not calibrated correctly during the repair process, your vehicle might feel off when you drive it again.

 

Here are some warning signs of misalignment:

 

• Steering wheel feels off-center, even when driving straight
• The car vibrates at higher speeds
• Tires wear unevenly or more quickly than usual
• Your vehicle drifts to one side

 

 

3. Non-OEM or Low-Quality Replacement Parts Were Used

When it comes to collision repairs, not all parts are created equal. Some shops—especially when working under tight insurance budgets—will install aftermarket or salvaged parts instead of OEM (Original Equipment Manufacturer) parts. While these alternatives may fit your vehicle, they can result in poor alignment, odd noises, and inconsistent performance.

 

Common issues with non-OEM parts:

 

• Slight differences in size or shape that cause panels to fit poorly
• Lower-quality materials that wear out faster
• Parts that don’t meet factory standards for safety or durability

 

At Elmer’s Auto Body, we use OEM parts only, ensuring that everything from bumpers to brackets matches your car’s original design. This maintains your vehicle’s performance, safety, and resale value. If your car doesn’t feel the same after repairs, the parts used could be the reason.

 

4. Safety System Calibration Was Skipped

Modern vehicles are equipped with Advanced Driver Assistance Systems, or ADAS, which need to be calibrated after an accident to function properly. ADAS includes things like lane departure warning, adaptive cruise control, and automatic emergency braking. Some red flags of improper or missed ADAS calibration include sensors acting erratically or not turning on at all; delays or failures in safety features, such as braking, acceleration, or steering; and a warning light that remains on even after repairs.

 

5. Poor Workmanship or Missed Steps

Sometimes, the issue isn’t with parts or systems—it’s with the quality of the repair work itself. A rushed job or a lack of training can lead to frustrating issues that you notice as soon as you get back behind the wheel.

 

Common signs of poor workmanship include incomplete disassembly that doesn’t uncover hidden damage, mismatched lines and uneven surfaces, paint overspray, and noises, like rattling, caused by loose panels.

 

You deserve only the best level of service and repair. If your vehicle doesn’t feel like it did before the accident, then you may be the victim of prioritized speed rather than quality. Let Elmer’s Auto Body do the repairs, and you will have every repair done right the first time.

 

What Should You Do If Your Car Still Feels Off After a Complete Repair?

If something doesn’t feel right after you get your car repaired after an accident, don’t ignore it. Consider the signs. Pulling, vibrating, and noises aren’t something that will go away, and it may even mean that the repairs weren’t done correctly or completely.

 

Here is what you should do if your car still feels off:

 

1. Get a second opinion. Bring your vehicle to a trusted body shop like Elmer’s Auto Body for a post-repair inspection.
2. Request a full diagnostic. We’ll check the structural alignment, suspension, calibration, and part quality.
3. Ask for documentation. A reputable shop will show you what was done—and what was missed.
4. Contact your insurance. If the initial repair was done through insurance, and it wasn’t completed properly, you may be entitled to a correction at no cost to you.

 

 

Get Quality Repairs from Elmer’s Auto Body of South Jersey

You car should feel the same as it was before the accident when you get it repaired. Any difference means that something is still wrong. At Elmer’s Auto Body in South Jersey, we take the time to ensure the job is done correctly the first time around. That means using OEM parts, precise measurements, and ensuring every safety system is functioning properly. If you car still feels off after a complete repair, let Elmer’s Auto Body take a look. You deserve peace of mind every time you drive.

 

We proudly serve South Jersey from three locations: Medford, Sewell, and Mt. Ephraim. Contact us today to schedule an appointment at one of our locations by calling or filling out the online form.