Communication: How We Keep You in the Loop During Repairs—Without The Headache

Communication is key. A mechanic speaks with a client during auto body repair.

After an accident, getting your vehicle repaired shouldn’t be an additional stressor. You’ve already been through a crash, so why do some insurance companies and repair shops leave you in the dark? No one wants to be unsure of what’s happening to their vehicle or questioning when it will be ready to drive. At Elmer’s Auto Body, we believe communication is just as important as craftsmanship. That’s why our repair process also includes steps to keep you informed during repairs, so you know what’s happening without keeping overwhelmed.

 

Here’s how we make sure you always know what’s happening, minus the headaches!

 

Key Takeaways

 

  • Elmer’s Auto Body prioritizes clear communication by walking you through the repair process from the moment you drop off your vehicle, including estimated timelines, types of damage, OEM parts, and insurance coordination.
  • Digital updates via text or email keep you informed throughout the repair process, including progress notifications, photos, delay alerts, and updated completion dates—so you never have to guess what’s going on.
  • Real team members are always available by phone or in person at any South Jersey location, giving you direct access to answers and updates when automated systems aren’t enough.
  • Insurance coordination is handled on your behalf, with Elmer’s managing paperwork, approvals, and communication with insurers while keeping you informed without adding stress.
  • You’ll always be notified of timeline changes, and every completed repair ends with a final walkthrough to explain the work done, review warranty coverage, and ensure your peace of mind.

 

Clear Communication from the Start

When you first arrive at one of Elmer’s Auto Body’s South Jersey locations, we don’t just take your keys and send you on your way. Our team takes the time to walk you through the entire repair process. From the very beginning, we’ll explain what’s going on and what needs to be done to your vehicle. We will create a personalized repair plan for your vehicle’s damage, one that includes:

 

  • An estimated timeline for repairs. You’ll have a realistic ideal for how long the repairs will take. We account for everything for disassembly to paint curing so you’re not left confused.
  • The types of damage we’ll address. We’ll discuss both hidden and visible damage. If further damage is uncovered once we start repairs, we’ll let you know immediately.
  • What OEM parts will be ordered. OEM parts are key in performance and long-term value. We’ll let you know about OEM availability and if anything needs to be changed.
  • Any possible insurance coordination. If you’re filing a claim, our team can walk you through the process and help you work with your insurer for the best outcome.

 

Pro Tip

Don’t hesitate to ask your repair shop how they communicate during the repair process. A quality shop will offer regular updates, transparent timelines, and real-time answers—just like Elmer’s Auto Body does—so you’re never left in the dark.

 

Digital Updates So You Don’t Have to Guess

It’s frustrating when your car is at the shop and you don’t know what’s going on. That’s why Elmer’s Auto Body uses a proactive update system that keeps you informed every step of the way. You don’t need to chase down answers. Based on your preference, we’ll send you text messages or emails to help you stay informed during the repair process.

 

These updates include:

 

  • Notifications when your vehicle enters each repair phase, like disassembly, parts arrival, painting, reassembly, and final inspection.
  • Photos of repairs in progress, when available, so you can see exactly what we’re doing behind the scenes.
  • Immediate alerts about delays, such as when a part is backordered or an insurance supplement is pending. You won’t be left wondering why the timeline changed.
  • Updated projected completion dates, so you always know when to expect your car back.

 

Real People When You Need One

Sure, automated updates are convenient, but they don’t always provide you with all the answers. Sometimes, you just want to talk to someone real. At any of our three South Jersey locations, our team is always available by phone or in person. We’re happy to answer any questions, provide clarifications, or walk you through any unexpected findings during repair.

 

Handling Insurance So You Don’t Have To

Insurance is a major headache. That’s why Elmer’s Auto Body works directly with your insurance provider. We help manage approvals, supplements, and documentation. Throughout the process, we keep you informed but never dump the paperwork on your plate—you’ve got enough to do! Our goal is to ensure that your updated, not troubled.

 

Transparent Timeline Adjustments

Sometimes, parts arrive late or hidden damage is discovered during disassembly. If that happens, we’ll contact you immediately with an updated timeline, as well as an explanation of what changed. You’ll never be surprised by a delay or left wondering why things are taking longer than expected.

 

Final Walkthrough Before You Drive Away

Once repairs are complete, we’ll give you a full walkthrough before handing back the keys. We’ll show you what was fixed, answer any last-minute questions, and go over the warranty coverage that applies to the work done. You leave with peace of mind, not lingering doubts.

 

Frequently Asked Questions

1. How will I know what’s happening during my car’s repair?

Elmer’s Auto Body provides digital updates via text or email, letting you know when your car enters each phase of the repair process. You’ll get photos, progress reports, delay notifications, and updated completion estimates.

2. Can I talk to someone if I have questions?

Absolutely. In addition to digital updates, real people are available at all three South Jersey locations. You can call or visit any time to speak with a team member who can answer your questions in detail.

3. Will I be notified if there’s a delay?

Yes. If a part is delayed or hidden damage is discovered during disassembly, you’ll be contacted immediately with a revised timeline and an explanation of the change. You’re never left wondering why it’s taking longer.

4. Who handles communication with the insurance company?

Elmer’s Auto Body does. Our team coordinates directly with your insurance provider, handling approvals, supplements, and documentation—keeping you informed without overwhelming you with paperwork.

 

A South Jersey Auto Repair Shop Making the Process Simple

Clear, consistent communication is part of any auto body repair service. Elmer’s Auto Body, however, takes the time to ensure that your repair is not only top-notch but also provides you peace of mind. If you’ve had a bad experience at another auto body repair shop that kept you in the dark, don’t worry. We’ll show you how it should be done!

 

Visit one of our convenient locations in Medford, Sewell, or Mt. Ephraim, New Jersey, or contact us online to schedule your estimate. You’ll know what’s happening for start to finish, without the stress.

Understanding Microfractures: The Invisible Damage That Gets Missed

A technician explains microfractures to a woman driver.

When you get into a car accident, it’s easier to focus on damage that you can see, such as dented panels, cracked bumpers, and shattered glass. Yet, there may also be damage that’s invisible to the naked eye, hidden away in the vehicle’s structure. In many cases, these microfractures can pose a dangerous threat to your safety, since they can’t be seen. At Elmer’s Auto Body, we believe it’s important for drivers to understand what microfractures are, why they matter, and how to ensure they’re not overlooked after a crash.

 

Let’s talk about microfractures and how to tell if your vehicle may have them.

 

Key Takeaways

 

  • Microfractures are tiny, often invisible cracks in your vehicle’s structure that can occur during a collision, even if the exterior damage seems minimal.
  • These hidden fractures can weaken your vehicle’s frame, disrupt alignment, increase vibrations, and interfere with safety systems like lane assist or emergency braking.
  • Many repair shops overlook microfractures because they don’t use advanced diagnostics or fail to fully disassemble and inspect the vehicle after an accident.
  • Warning signs of microfractures include new rattling noises, uneven tire wear, steering issues, or panels that no longer align properly.

 

What are Microfractures?

Microfractures are tiny, nearly invisible cracks that form in the structural parts of your vehicle during a collision. They most often appear in the frame or unibody, suspension, engine mounts, weld points, and critical brackets or supports. Even though microfractures are small, it doesn’t take long for them to grow with the vibration and stress of daily commutes. When left untreated, microfractures weaken the structural integrity your vehicle, making it less safe.

 

In other words, even if you car looks fine after a crash, there may be microfractures throughout the structure. It’s important that you bring your vehicle to an auto body repair shop for an inspection if you notice any of the following microfracture signs:

 

  • Sudden rattles, creaks, or new noises
  • Uneven or rapid tire wear
  • Steering that feels loose and off-center
  • Doors or panels that don’t line up the way they should

 

Pro Tip

Even if your car looks fine after a collision, don’t skip a post-repair inspection. Microfractures can’t be seen without proper diagnostics, but they can seriously affect your safety, alignment, and vehicle performance over time.

 

Why are Microfractures So Easy to Miss During Car Repair?

Compared to cosmetic damages like cracks in the windshield or dented panels or even rust, microfractures aren’t big. You won’t see them during a visual inspection. In fact, many collision repair centers may miss microfractures if they are focusing more on a fast turnaround rather than taking the necessary diagnostic steps (Elmer’s Auto Body would never do this; we’re here for you and your vehicle).

 

Here are some common reasons microfractures get missed:

 

  • Lack of diagnostic equipment
  • Rushed repair job that focuses on cosmetic damage
  • No structural alignment check
  • Failure to fully disassemble the vehicle to check affected areas

 

Post-collision inspections need to go beyond the surface. Advanced diagnostic tools like laser frame measuring systems can help identify microfractures so they can be repaired.

 

How Do Microfractures Affect Your Vehicle?

If left unaddressed after an accident, microfractures can turn into a serious issues. These nearly invisible cracks can gradually worsen with everyday driving, road vibration, and exposure to weather. Over time, microfractures can impact multiple systems in your vehicle:

 

Weakened Frame Structure

The structural integrity of your vehicle is what protects you during a collision. Microfractures in the frame or unibody can compromise that strength, reducing your car’s ability to absorb impact and protect passengers. Even a small crack in a critical weld point or support beam can lead to serious failure in another crash.

 

Worsening Alignment Problems

Microfractures near suspension components, control arms, or subframe areas can slowly throw off alignment angles. That leads to steering that feels off, difficulty keeping the car straight on the highway, or constant corrections while driving. You may also notice uneven tire wear, which can become costly and unsafe if not corrected.

 

Increased Vibration and Noise

As microfractured parts begin to shift under pressure, you might hear creaks, rattles, or popping noises—especially when turning or going over bumps. These subtle signs often indicate that certain parts are no longer properly secured or aligned, which can also result in a rougher, more uncomfortable ride.

 

Compromised Safety Systems

Many advanced safety features rely on precisely mounted sensors and properly calibrated components. Microfractures near these mounts can cause ADAS systems (like lane keep assist or emergency braking) to misfire or stop working entirely. In some cases, the systems may shut off without warning, leaving you less protected on the road.

 

How Does Elmer’s Auto Body Find and Fix Microfractures?

We take structural integrity very seriously at Elmer’s Auto Body. Every vehicle that comes to us for collision repair is carefully inspected. Yes, that means for microfractures as well as visible damage. We used computerized frame measurement systems to accurately diagnose issues, even those that can’t be see by the naked eye. Our certified auto repair technicians also take the time to fully disassemble the affected areas to see what lays beneath. We use OEM parts and manufacturer recommended repair procedures.

 

At Elmer’s Auto Body, our goal is to restore your vehicle’s safety and drivability as if the accident never happened.

 

Frequently Asked Questions

1. What are microfractures in a vehicle?

Microfractures are tiny, often invisible cracks in your car’s structural components—like the frame, welds, or suspension—caused by the force of a collision. They can grow worse over time and affect alignment, safety, and performance.

2. How can I tell if my car has microfractures?

Warning signs include strange rattling noises, uneven tire wear, steering that feels off, or misaligned doors and panels. If anything feels “off” after a repair, you should have it inspected immediately.

3. Why do some repair shops miss microfractures?

Shops focused on quick cosmetic fixes may skip full disassembly or lack the advanced tools needed to detect microfractures. Without laser frame measuring systems or trained technicians, these issues often go undetected.

4. Can microfractures affect my car’s safety features?

Yes. Microfractures can disrupt Advanced Driver Assistance Systems (ADAS) by affecting sensor mounts or calibration. This can cause lane assist, emergency braking, or other safety systems to malfunction or shut down.

 

Schedule for Auto Body Repair at Elmer’s Auto Body

Whether you were just in an accident or had repairs done elsewhere and something still feels wrong, Elmer’s Auto Body is here to help. We’ll perform a thorough diagnostic and let you know if microfractures or other hidden damage were missed.

 

You deserve peace of mind knowing your vehicle is safe and structurally sound. Let us make sure no detail is overlooked.

 

Call or visit one of our South Jersey locations in Medford, Sewell, or Mt. Ephraim to schedule your appointment. You can also reach us by filling out the contact form.

Why Does My Car Still Feel Off After a “Complete” Repair?

A woman wonders why her car feels off after collision repair.

After a car accident, you want to get your vehicle repaired as soon as possible. You also hope that once the work is done, it’s done. Your vehicle will look, drive, and feel like it did before the crash. But what if your car still feels off after a complete repair? What does that mean?  At Elmer’s Auto Body, our team hears this concern from time to time, especially from customers who had repairs done elsewhere. If your car doesn’t feel quite right after an accident repair, there’s usually a reason—and you have every right to get it checked out.

 

Here’s why your car might still feel off after repairs and what you can do about it.

 

Key Takeaways

 

  • Hidden structural damage can go undetected if a shop skips thorough inspections; even a small misalignment in the frame or unibody can affect handling and safety.
  • Improper suspension or alignment correction can cause vibrations, uneven tire wear, and steering issues that make the car feel unstable after repair.
  • Non-OEM or low-quality parts may not fit or perform the same as original components, leading to strange noises, panel misfits, or compromised safety.
  • Advanced Driver Assistance Systems (ADAS) must be recalibrated after a crash; skipped calibrations can result in malfunctioning safety features and dashboard warnings.
  • Poor workmanship or rushed repairs often result in incomplete fixes, cosmetic flaws, and mechanical issues that leave your vehicle feeling “off”—a second opinion can uncover what was missed.

 

1. Hidden Structural Damage Was Missed

Even in a minor collision, your vehicle’s frame or unibody can suffer damage that’s not obvious to the naked eye. Unfortunately, some repair shops focus only on surface-level fixes—like replacing panels or painting—without performing a thorough structural inspection. If critical components like the subframe, cross members, or weld points were bent or weakened, your car might not handle the way it should, even if it looks fine on the outside.

 

Signs of unresolved structural damage include:

 

  • Uneven gaps around doors, hood, or trunk
  • Strange creaking or popping noises when driving over bumps or turning
  • Vehicle doesn’t track straight or pulls to one side
  • Difficulty with steering or uneven tire wear

 

If you suspect that structural damage is the cause, get it repaired as soon as you can. Structural damage is a safety risk, as a car’s frame is made to absorb crash energy. Without that, your car won’t be able to properly protect you in another accident.

 

2. Suspension or Alignment Wasn’t Properly Corrected

Both minor and major crashes can throw off alignment. Fender benders can, for example, alter tie rods, struts, control arms, and alignment angles. If any of these components are overlooked or not calibrated correctly during the repair process, your vehicle might feel off when you drive it again.

 

Here are some warning signs of misalignment:

 

  • Steering wheel feels off-center, even when driving straight
  • The car vibrates at higher speeds
  • Tires wear unevenly or more quickly than usual
  • Your vehicle drifts to one side

 

Pro Tip

If your vehicle still feels off after a repair—even if it looks fine—don’t ignore it. Strange handling, noises, or warning lights can signal deeper issues. Bring it to a trusted shop for a second opinion. You may be entitled to a corrected repair at no extra cost if it was covered by insurance.

 

3. Non-OEM or Low-Quality Replacement Parts Were Used

When it comes to collision repairs, not all parts are created equal. Some shops—especially when working under tight insurance budgets—will install aftermarket or salvaged parts instead of OEM (Original Equipment Manufacturer) parts. While these alternatives may fit your vehicle, they can result in poor alignment, odd noises, and inconsistent performance.

 

Common issues with non-OEM parts:

 

  • Slight differences in size or shape that cause panels to fit poorly
  • Lower-quality materials that wear out faster
  • Parts that don’t meet factory standards for safety or durability

 

At Elmer’s Auto Body, we use OEM parts only, ensuring that everything from bumpers to brackets matches your car’s original design. This maintains your vehicle’s performance, safety, and resale value. If your car doesn’t feel the same after repairs, the parts used could be the reason.

 

4. Safety System Calibration Was Skipped

Modern vehicles are equipped with Advanced Driver Assistance Systems, or ADAS, which need to be calibrated after an accident to function properly. ADAS includes things like lane departure warning, adaptive cruise control, and automatic emergency braking. Some red flags of improper or missed ADAS calibration include sensors acting erratically or not turning on at all; delays or failures in safety features, such as braking, acceleration, or steering; and a warning light that remains on even after repairs.

 

5. Poor Workmanship or Missed Steps

Sometimes, the issue isn’t with parts or systems—it’s with the quality of the repair work itself. A rushed job or a lack of training can lead to frustrating issues that you notice as soon as you get back behind the wheel.

 

Common signs of poor workmanship include incomplete disassembly that doesn’t uncover hidden damage, mismatched lines and uneven surfaces, paint overspray, and noises, like rattling, caused by loose panels.

 

You deserve only the best level of service and repair. If your vehicle doesn’t feel like it did before the accident, then you may be the victim of prioritized speed rather than quality. Let Elmer’s Auto Body do the repairs, and you will have every repair done right the first time.

 

What Should You Do If Your Car Still Feels Off After a Complete Repair?

If something doesn’t feel right after you get your car repaired after an accident, don’t ignore it. Consider the signs. Pulling, vibrating, and noises aren’t something that will go away, and it may even mean that the repairs weren’t done correctly or completely.

 

Here is what you should do if your car still feels off:

 

  1. Get a second opinion. Bring your vehicle to a trusted body shop like Elmer’s Auto Body for a post-repair inspection.
  2. Request a full diagnostic. We’ll check the structural alignment, suspension, calibration, and part quality.
  3. Ask for documentation. A reputable shop will show you what was done—and what was missed.
  4. Contact your insurance. If the initial repair was done through insurance, and it wasn’t completed properly, you may be entitled to a correction at no cost to you.

 

Frequently Asked Questions

1. Why does my car feel different after a repair?

Your vehicle may still have hidden structural damage, misaligned suspension, or improperly calibrated safety systems. Poor-quality parts or rushed workmanship can also contribute to post-repair issues.

2. What are signs that my repair wasn’t done correctly?

Common signs include pulling to one side, vibrations while driving, uneven tire wear, warning lights, or strange noises. If anything feels off, have your vehicle inspected by another repair shop.

3. Can I get the repairs corrected if they weren’t done properly?

Yes. If the original repair was done through your insurance and wasn’t completed correctly, you may be entitled to a no-cost re-repair. Get documentation from a reputable shop to support your claim.

4. What should I do if I suspect something was missed during repairs?

Bring your car to a trusted shop like Elmer’s Auto Body for a post-repair inspection. We’ll assess structural alignment, parts, and system calibration—and explain exactly what was done and what may have been overlooked.

 

Get Quality Repairs from Elmer’s Auto Body of South Jersey

You car should feel the same as it was before the accident when you get it repaired. Any difference means that something is still wrong. At Elmer’s Auto Body in South Jersey, we take the time to ensure the job is done correctly the first time around. That means using OEM parts, precise measurements, and ensuring every safety system is functioning properly. If you car still feels off after a complete repair, let Elmer’s Auto Body take a look. You deserve peace of mind every time you drive.

 

We proudly serve South Jersey from three locations: Medford, Sewell, and Mt. Ephraim. Contact us today to schedule an appointment at one of our locations by calling or filling out the online form.

What Happens When Insurance Refuses OEM Parts? Know Your Rights

When insurance refuses OEM parts, you can fight back.

After an accident, things tend to get confusing and frustrating. Not only are you dealing with the inconvenience of a damaged vehicle, you may also have injuries and other personal matters to tackle. Insurance companies also tend to have their preferences—and those may not always align with what you want. For instance, what if you want Original Equipment Manufacturer (OEM) parts for your repairs, but your insurance says no? Can your insurance really refuse that request? As an insurance policyholder in New Jersey, you have certain rights. Knowing those rights will make all the difference in where you take your vehicle for auto repair and what kind of parts you receive.

At Elmer’s Auto Body, we want to help New Jersey drivers like you get back on the road safely, which is why we also ensure you know your legal auto repair rights.

 

Key Takeaways

  • If your insurance company refuses OEM parts, your repair estimate may include aftermarket or recycled parts, which can impact quality, fit, and long-term performance.
  • In New Jersey, you have the right to request OEM parts, but if your vehicle is over two years old with more than 30,000 miles, you may have to pay the cost difference yourself.
  • Auto body shops like Elmer’s Auto Body can advocate for OEM parts on your behalf when safety, fit, or vehicle systems are at risk, and may help get insurer approval with proper documentation.
  • You can formally dispute your insurance company’s decision through New Jersey’s Department of Banking and Insurance if you believe aftermarket parts compromise your vehicle’s safety or value.
  • Disagreements over parts can delay repairs, so it’s important to review your policy, talk to your repair shop early, and understand your rights under New Jersey law.

 

What Happens When Insurance Refuses OEM Parts?

After an accident, you expect your vehicle to be repaired using the same quality parts that it originally had. But if your insurance company says no to those OEM parts, what can you do?

 

1. Check Your Repair Estimate

When your insurance company refuses OEM parts, the repair estimate they approve will likely include aftermarket or recycled (salvage) parts. These are typically less expensive for the insurer but may not offer the same quality, durability, or exact fit as factory parts.

Aftermarket parts are made by third-party manufacturers and can vary in material, dimensions, and performance. Recycled parts, on the other hand, come from other vehicles and may have wear and tear depending on their age and condition. While your repair shop doesn’t have to use these parts, the insurance payout is based on what they approved. So if OEM parts are used instead, you could be responsible for the cost difference.

 

2. You Can Legally Request OEM Parts—But May Pay The Difference

You don’t have to accept the use of aftermarket parts for your vehicle repair. However, in New Jersey, there is no legal requirement for OEM use either. In other words, NJ insurance companies can opt to use aftermarket or salvage parts for auto body repair if the vehicle is over two years old and has more than 30,000 miles.

Now, as mentioned previously, while you have the right to request the use of OEM parts, you may have to pay the price difference out-of-pocket. For instance, if the insurance company covers a $200 aftermarket fender and the OEM version costs $400, you would be responsible for the $200 gap. While it’s an added expense, many vehicle owners feel the added quality and long-term reliability are worth it.

 

3. The Auto Body Repair Shop May Push Back on Your Behalf

Not all situations are final. If your body shop believes the OEM part is necessary for a safe, proper repair, they may be able to advocate for it. At Elmer’s Auto Body, we frequently review insurance estimates and push back when we believe alternative parts could compromise vehicle structure, fitment, or safety. Furthermore, we only use OEM parts for auto body repair.

Shops can provide documentation to the insurer explaining why an OEM part is justified—especially for structural components, ADAS-related sensors, or vehicles still under manufacturer warranty. In many cases, insurance companies will revise their estimate when provided with clear evidence and reasoning.

 

Pro Tip

If your insurance company won’t approve OEM parts, talk to your repair shop. A reputable auto body shop can often push back on your behalf and provide documentation that justifies OEM use—especially for safety-critical or warranty-related repairs.

 

4. Dispute the Insurance Decision

If the insurance company continues to refuse to cover OEM parts for accident repair, you can file a formal complaint or appeal the decision. In New Jersey, the Department of Banking and Insurance allows consumers to challenge claim decisions when they believe repair quality or vehicle value is at risk.

To support your dispute, you’ll want to collect written estimates, photos, and a repair shop statement that outlines why OEM parts are necessary. Documentation showing that aftermarket parts don’t meet safety or performance standards can strengthen your case.

 

5. Repairs May Be Delayed

Keep in mind that any disagreement in parts may cause a delay in the repairs. Most repair shops wait for final insurance approval or confirmation on who is paying for what before beginning work. This avoids billing confusion and ensures you’re not surprised by unexpected out-of-pocket costs once the job is complete.

To minimize delays, talk with your repair shop early about your preferences and check your insurance policy for any OEM-specific clauses. Knowing what’s covered—and what’s not—can help avoid frustrating delays and get your vehicle back on the road faster.

 

What are Your Legal Rights for Auto Repair in New Jersey?

When it comes to car repair after an accident, you have rights, including:

  1. The right to choose your repair shop, no matter what insurance recommends. Many insurance companies urge customers to use a “direct-repair facility” or DRP. These facilities have contractual agreements with insurance companies and will perform repairs quickly and within a specified budget, though this isn’t always the best for you.
  2. The right to receive written notice on which parts are being used for repairs. If you aren’t being given OEM parts, the insurance company or repair center must tell you that.
  3. You also have the right to request OEM parts, even if the parts aren’t covered by your policy.
  4. You can challenge insurance decisions that may compromise the quality and safety of your vehicle.

 

Frequently Asked Questions

1. Can my insurance company refuse OEM parts for my vehicle repair?

Yes. In New Jersey, insurers can deny OEM parts for vehicles that are more than two years old and have over 30,000 miles. In these cases, aftermarket or recycled parts may be approved instead.

2. Do I have the right to request OEM parts?

Yes, you can request OEM parts at any time. However, if your insurance doesn’t cover them, you may be responsible for the price difference between the OEM and aftermarket part.

3. What should I do if I disagree with the insurance company’s decision?

You can dispute the insurer’s decision by filing a complaint with the New Jersey Department of Banking and Insurance. Supporting documents—like estimates and safety concerns—will strengthen your case.

4. Can the auto body shop help me get OEM parts approved?

Yes. If your shop believes OEM parts are necessary, they can advocate for you by explaining why aftermarket parts are not appropriate and submitting documentation to your insurer.

 

Get OEM Parts for Your Vehicle at Elmer’s Auto Body

When your insurance company refuses OEM parts, you’re not out of options. Rather, you just need to know what steps to take. Whether it’s paying the difference, disputing the claim, or asking your repair shop to push for better parts, you have choices.

At Elmer’s Auto Body, we use only OEM parts. Our team works with South Jersey drivers at our three locations—Medford, Mt. Ephraim, and Sewell—to get you the parts you need, even when your insurance company refuses to provide for OEM parts. If needed, we’ll advocate for OEM parts with your insurance company and provide documentation that supports their use.

If you’ve been in an accident and need a top-rated auto body repair shop in South Jersey or guidance on parts, coverage, or claims, give us a call or fill out the contact form. Elmer’s Auto Body of South Jersey is here to help!

How to Challenge a Low Insurance Payout After an Accident

Two men looking at low insurance payout documents. A wrecked car is behind them.

After a car accident, you want to know that your insurance company has your back and will cover the costs of damages and injuries. But what happens when the settlement offer comes in and it’s much lower than you expected? This situation is more common than many drivers realize. Fortunately, a low offer isn’t the end of the road. You have the right to challenge it. In fact, many legal advisers will tell you to challenge a low insurance payout.

At Elmer’s Auto Body, we’ve worked with many South Jersey drivers like you for decades. We understand how stressful it can be to deal with insurance companies. Here’s what you should know if you receive a low insurance payout offer after a crash.

Key Takeaways

  • Insurance companies often make low initial settlement offers to quickly close claims and minimize payouts, but you don’t have to accept the first number they give you.
  • You have the right to challenge a low offer by gathering evidence, getting a professional repair estimate, and submitting a formal demand letter with documentation of your losses.
  • A good settlement should fully cover vehicle repairs, medical expenses, lost wages, and possibly diminished value or pain and suffering, depending on the situation.
  • If the insurer won’t budge, you can escalate the matter by filing a complaint with the New Jersey Department of Banking and Insurance or speaking with a lawyer—especially if significant damages or injuries are involved.

Why is the First Insurance Settlement So Low?

Getting a low settlement may feel like a joke. However, insurance companies will make a quick initial offer after an accident that is lower than what your claim is actually worth. The goal is to close your claim swiftly, reducing what the company has to pay out.

Many drivers feel pressure to accept upon receiving the first check, particularly when without a car or dealing with medical bills. Keep in mind that once you accept, no matter how low the settlement, you give up the right to ask for anything else. Know your options before signing, and know that you can—and should—fight for a better settlement.

Pro Tip

Don’t accept the first insurance settlement offer right away. Take time to gather repair estimates and documentation, then submit a formal demand letter. This shows the insurer you’re serious about a fair payout and often leads to a better settlement.

What Can You Do If the Insurance Payout is Too Low?

There are several steps you can take to ensure that you get a better settlement if the first insurance payout is too low. Here’s what to do:

1. Don’t Accept the First Offer

You may be tempted to sign the first check. Instead, take your time to review the full details of the settlement. Compare it to your actual costs—including vehicle damage, medical bills, lost wages, and any other expenses. If the number doesn’t add up, don’t be afraid to say no.

Rejecting the first offer won’t cancel your claim. It usually leads to further negotiations, where you can present your side of the story and push for a fairer amount.

2. Get a Detailed Estimate from an Auto Body Repair Shop

If your vehicle was damaged in an accident, have an auto body repair shop draft a comprehensive estimate. At Elmer’s Auto Body, our team will assess all visible and hidden damages and create a written estimate that reflects the true cost of repair. Share the estimate with your insurer, as it gives you solid evidence to support a higher payout.

3. Write a Demand Letter

Writing a demand letter is another key step. This formal approach shows the insurance company that you’ve done your homework and are serious about a fair resolution.

Your demand letter should include:

  • A detailed summary of the accident and damages
  • A breakdown of your repair costs, medical expenses, and other losses
  • Supporting documents (repair estimates, photos, bills)
  • A specific dollar amount you are requesting

4. Organize Your Documents

The more organized you are, the better. Keep copies of:

  • Your initial claim
  • Insurance communications
  • Repair estimates
  • Medical records (if applicable)
  • Photographs of the damage

Documentation reinforces your claim should it escalate.

5. Consider Filing a Complaint or Getting Legal Advice

There is a chance that negotiations may stall, especially if your insurer refuses to alter their payout. In the event of such a dispute, you have the legal right to file a complaint with the New Jersey Department of Banking and Insurance. You also have the option to consult with an attorney—especially if injuries are involved or if the claim amount is substantial.

In most cases, your insurance company will opt to give you a better settlement as soon as you show willingness to challenge the payout.

What is a Good Insurance Payout After an Accident?

Knowing that your insurance payout isn’t low is always reassuring. Typically, a good insurance payout after a vehicle accident is one that fully compensates all losses—nothing more or less. That means that the settlement will cover:

  • Vehicle repair or replacement costs
  • Medical expenses
  • Lost wages
  • Diminished value

In some cases, you may also receive compensation for pain and suffering if the accident resulted in any kind of physical or emotional pain.

There are also more subtle signs of a good settlement, such as the offer matching a professional auto body shop estimate, including hidden or structural damage; no pressure from the insurance company to accept; all categories of loss are covered; and transparency about how the amount was calculated.

 

Frequently Asked Questions

1. Why is the first insurance settlement offer often so low?

Insurance companies typically make a low initial offer to quickly close claims and reduce their payout. This offer usually doesn’t cover the full cost of damages or medical expenses, so it’s important to review it carefully.

2. Can I reject the first insurance settlement offer?

Yes. You are not obligated to accept the first offer. Rejecting it often leads to further negotiations where you can provide evidence to support a higher payout.

3. What documentation should I gather to challenge a low insurance payout?

Collect a detailed repair estimate from a reputable auto body shop, medical bills, lost wage records, photos of the damage, insurance communications, and any other relevant documents to strengthen your case.

4. What are my options if the insurance company refuses to increase the payout?

You can file a complaint with the New Jersey Department of Banking and Insurance or seek legal advice, especially if your damages or injuries are significant.

 

Elmer’s Auto Body Can Help You Get Top-Quality Auto Body Repair

How do you challenge a low insurance payout after an accident? By not accepting when you know it’s too low. If the insurance company’s payout won’t cover the real cost of your accident, you have every right to challenge it. With clear documentation, a detailed estimate, and a willingness to stand your ground, you can negotiate a fairer outcome.

At Elmer’s Auto Body, we’re here to help you through it. If you’ve been in an accident and need trusted repair work—and support through the insurance process—contact us today at our Medford, Mt. Ephraim, or Sewell locations. Our team will get you an estimate and advocate for you as needed.

Can Structural Repairs Affect the Way Your Car Handles on the Road?

A woman tightly grips the steering wheel because structural repairs have affected how the car handles

When you are in an accident, there is always a chance that your vehicle sustains more than cosmetic damage. Often, repairs are a necessary step for drivers in South Jersey, especially when it comes to restoring the integrity and safety of the vehicle. Structural repairs handle those internal issues and work to maintain proper alignment, weight distribution, and overall drivability. However, if not done well, structural repairs can lead to handling issues that make driving unsafe.

 

Here’s what you need to know about how structural repairs impact vehicle performance and what to watch for after a repair.

 

Key Takeaways

 

  • Structural repairs restore a vehicle’s frame, unibody, and key components to ensure proper alignment, weight distribution, and handling.
  • Common repairs include frame straightening, unibody reinforcement, suspension mount repairs, crumple zone restoration, and wheel alignment.
  • Poor repairs can cause misalignment, unstable suspension, uneven weight distribution, and reduced crash protection, affecting drivability.
  • Signs of improper repairs include pulling, unresponsive steering, uneven tire wear, instability, and unusual noises—warranting further inspection.

 

What are Common Structural Repairs?

Structural repairs focus on restoring a vehicle’s frame, unibody, and key support components after a collision. The most common structural repairs include:

 

  • Frame Straightening: Technicians use computerized measuring systems and hydraulic tools to restore the frame to its original shape, ensuring proper alignment and handling.
  • Unibody Repairs: Unibody refers to the frame and body being integrated. Damage to key areas like the pillars, rockers, or crumple zones requires specialized welding and reinforcement to restore strength and safety.
  • Component Replacement: Front and rear subframes, crossmembers, rocker panels, and A/B/C pillars may all need to be repaired or replaced after sustaining damage.
  • Suspension Mount Repairs: Repairs involve reinforcing or replacing damaged mounts to ensure stability and proper suspension function.
  • Floor Pan and Firewall Repairs: Severe damage to these areas can affect safety and require cutting and welding new sections into place.
  • Crumple Zone Restoration: Crumple zones are designed to absorb impact in a collision. If damaged, they must be reshaped or replaced to maintain crash protection.
  • Wheel Alignment: After structural repairs, precise wheel alignment is necessary to ensure the car drives straight and doesn’t pull to one side. Advanced driver assistance systems (ADAS) may also need recalibration to function correctly.
  • Structural Bonding and Riveting: For vehicles with aluminum or mixed-material frames, traditional welding isn’t always used. Instead, technicians may apply adhesives, rivets, and bonding techniques to repair structural components.

 

How Does Structural Damage Affect Handling?

The structure of your vehicle is designed to absorb impact, protect passengers, and maintain stability while driving. When a collision damages key structural components—such as the frame, unibody, or suspension mounting points—it can alter the way your car drives. Here’s how structural damage can impact handling:

 

  • Misalignment Issues: A damaged frame can cause misalignment, leading to uneven tire wear, pulling to one side, and difficulty steering.
  • Compromised Suspension Performance: If the impact affects suspension mounting points, it can change the way your vehicle absorbs road imperfections, resulting in a rough or unstable ride.
  • Altered Weight Distribution: Structural repairs that do not restore the original weight balance can make the car feel off-center or harder to control, especially in turns.
  • Reduced Crash Protection: If the crumple zones or reinforcements are not properly repaired, the vehicle may not provide the same level of safety in future collisions.

 

Pro Tip:

Always test drive your vehicle after structural repairs. If the car pulls, feels unstable, or the steering seems off, have it reinspected immediately. These are often signs that something critical was missed during the repair process.

 

Can Structural Repairs from a South Jersey Collision Repair Center Return Handling to Normal?

Yes, structural repairs can and should return a vehicle to its pre-accident condition or factory specifications. When performed correctly and by professionals, structural repairs ensure that a vehicle handles as it did before the accident. Advanced repair techniques, such as frame straightening and computerized alignment, are used to correct any misalignment or structural shifts. A professional collision repair shop will ensure that:

 

  • The frame or unibody is realigned with precise measurements.
  • The suspension system is inspected and adjusted for proper function.
  • The vehicle undergoes wheel alignment to correct any steering or stability issues.
  • Any damaged components that may affect handling, such as control arms or subframes, are repaired or replaced as needed.

 

Signs That Structural Repairs Were Not Done Correctly

After your car has been repaired, it is important to monitor how it performs. When leaving the repair center, ask yourself if it feels the same. If you notice any handling issues, the repairs may not have fully restored your vehicle’s handling. Here are some signs that the structural repairs may need to be revisited:

 

  • Pulling to One Side: If your car drifts or pulls when driving straight, the alignment or frame may still be off.
  • Steering Feels Off: A loose or unresponsive steering wheel could indicate unresolved structural issues.
  • Uneven Tire Wear: If your tires wear out faster on one side, it may signal improper weight distribution or misalignment.
  • Unstable Ride: If your car feels bumpy or wobbly, the suspension or frame may not have been fully repaired.
  • Strange Noises: Creaking, clunking, or rattling sounds while driving could be a sign that something is still out of place.

 

Frequently Asked Questions

Can structural damage affect fuel efficiency?
Yes. Misalignment and poor aerodynamics caused by structural issues can increase rolling resistance, which may reduce your fuel economy.

How long do structural repairs typically take?
Depending on the severity of the damage, structural repairs may take anywhere from a few days to a couple of weeks. Shops like Elmer’s Auto Body use computerized measuring tools to speed up this process while ensuring accuracy.

Do structural repairs show up on a vehicle history report?
In most cases, yes. Major structural damage reported to insurance companies or body shops is typically recorded on vehicle history services like CARFAX.

 

Get Professional Structural Repairs at a South Jersey Auto Body Repair Shop

If your vehicle has sustained structural damage, choosing a trusted collision repair shop is essential to restoring its performance and safety. At Elmer’s Auto Body, we handle structural repairs for a variety of makes and models. Our team uses state-of-the-art equipment to realign frames, adjust suspensions, and verify that all repairs are done to factory specifications.

 

If you suspect lingering handling issues after a repair, don’t wait—bring your car to one of our South Jersey locations for a professional inspection. Contact Elmer’s Auto Body today to schedule an appointment!