TYou get into a car accident and select a collision repair shop in South Jersey. Everything seems to be going smoothly until the repair process doesn’t feel right. You begin to lose confidence in the auto repair shop due to delays, poor communication, and concerns about parts or repair quality. You may start to wonder, Can I switch repair shops mid-claim in New Jersey or am I stuck? Let’s find out whether you can, as well as the correct steps you can take.
Key Takeaways
- You have the legal right to switch repair shops mid-claim in New Jersey.
- Your insurance claim follows you, even if you change collision repair facilities.
- Switching shops often makes sense when safety systems, frame repairs, or missed damage are involved.
- Changing shops may add time to the repair process, but can result in more complete and documented repairs.
- You are only responsible for authorized work already completed at the original shop.
The Short Answer: Yes, You Can Switch Repair Shops in New Jersey
While switching mid-claim may seem like a hassle, you have rights in New Jersey when it comes to your car and insurance. Remember: your claim is yours as a vehicle owner. It doesn’t belong to the insurer and neither does your vehicle. That means you get to make the choice that suits your needs the best.
This means that you have a right to choose the auto body repair shop in New Jersey that does the repairs. You can also, with caveats, switch repair shops mid-claim. Whether you want OEM parts, too, is up to you.
Common Reasons Drivers Switch Repair Shops Mid-Claim
There are several instances where switching repair shops is not only possible but smart. You may start to realize that you made a mistake when:
- There appears to be repair quality issues or missed damage
- You are uncomfortable with direct repair program (DRP) practices
- The repair shops decides to use non-OEM or LKQ parts without explanation
- There is a lack of updates or transparency about your repairs
- The current shop discovers additional damage but won’t address it
Any of these issues point to repairs that may not restore your vehicle to its pre-accident condition.
When Switch Shops Mid-Claim Makes the Most Sense
If you’re wary about the quality of repairs at the current auto body repair shop and opt to switch, be sure to consider the timing. It is best to switch:
- Before structural or frame repairs are completed
- Before painting or refinishing begins
- When supplemental damage is discovered
- When safety systems (ADAS, airbags, sensors) are involved
- If repairs are paused due to disputes with insurance
Make sure the shop you’re switching to is fully capable of correcting mistakes, performing a post-repair inspection, and provides you with documentation.
How Switching Repair Shops May Affect Your Insurance Claim
While switching repair shops is viable, it does come with some obstacles. the existing claim won’t change, the process moving forward is different. Your claim follows you to the new shop, and the amount on the previous repair estimate opens up. Any additional damage that is found may be added to the claim.
Switching shops can add time due to re-inspections, estimate revisions, and insurer approvals. However, these delays often lead to more complete repairs, better documentation, and fewer unresolved safety issues. Taking extra time upfront can help avoid repeat repairs or problems down the road.
However, out-of-pocket costs may increase.
Steps to Switch Repair Shops Mid-Claim in New Jersey
Ready to make the switch? Here are the steps to take to make the change much smoother:
1. Notify the current shop that you’re stopping repairs
The first step is to let the current repair shop know you’re discontinuing repairs. If work has already started, ask for an itemized invoice showing what has been completed so far. You’re responsible only for authorized work already performed, not for unfinished repairs. If parts were ordered, clarify whether they can be returned or transferred.
2. Contact your insurer to document the change
Next, call the insurance company or the adjuster and alert them to the switch. While switching repair shops is fully legal, there is paperwork involved. Again, your claim won’t be canceled. But the claim needs to be updated with information about your newly chosen repair shop.
3. Arrange the vehicle transfer
Depending on the vehicle’s condition, it may need to be towed to the new shop. If the car is unsafe to drive or partially disassembled, towing is typically the safest option and may be covered under your claim. If the vehicle is drivable, confirm with both shops whether it can be moved safely without affecting the repair process.
4. Have the new shop do an inspection
Once your vehicle arrives at the new collision repair facility in South Jersey, the technician may choose to perform another inspection. This includes visual inspection, disassembly if needed, and digital diagnostics. A fresh evaluation helps identify any missed structural damage, safety system concerns, or improper repair planning from earlier in the process.
5. Allow the new repair shop to submit supplements if needed
After the inspection, the shop may submit a supplemental estimate to your insurance company, especially if not previously identified damage was found. It’s a normal and expected step. A supplement estimate ensures that all repairs are documented and approved.
Frequently Asked Questions
Can my insurance company refuse if I switch repair shops?
No. In New Jersey, the vehicle owner has the right to choose the repair facility. Your insurer cannot require you to stay at a specific shop.
Will switching shops cancel my insurance claim?
No. The claim remains active and is simply updated with the new repair shop’s information.
Do I have to pay twice for inspections?
A new inspection may be required, but this is often necessary to identify missed damage and ensure proper repairs.
What happens to the original repair estimate?
The estimate stays on the claim, but it can be revised if additional damage or different repair methods are identified.
Is it better to switch before repairs begin?
Yes. Switching before structural, frame, or paint work begins usually makes the process smoother and reduces complications.
Your Car, Your Choice, So Choose Elmer’s Auto Body of South Jersey
If you need to switch repair shops mid-claim in New Jersey, don’t worry. It’s your consumer right to select which auto body repair shop does the work. When it comes to repairs, safety is of the utmost importance. If you feel like the shop isn’t communicating or transparent enough, switch.
Make sure you’re making the right choice by selecting a reputable collision repair center like Elmer’s Auto Body. We’ve been family-owned and operated since 1947.
Get Your Vehicle Checked the Right Way
If your vehicle was repaired during cold weather and something doesn’t feel right, a professional inspection matters.
Get your vehicle inspected and repaired at one of our three South Jersey locations.
Mt. Ephraim: (856) 456-7018 |
Sewell: (856) 218-0202 |
Medford: (609) 714-4050






