Skip to content

National Chains vs Family-Owned Collision Repair Shops: Which One Is Better for South Jersey Drivers?

When you find yourself looking for a collision repair shop in South Jersey after an accident, you may find that you have a number of options to choose from. While national chains like Caliber Collision and Gerber Collision are prevalent options, there’s another contender worth considering: family-owned collision repair shops like Elmer’s Auto Body. Should you choose a family-owned and operated shop over a national chain? Let’s compare these options so you can make an informed decision.


Overview of National Chains vs Family-Owned Collision Repair Services

National Chains Family-Owned Collision Repair
Shop Network National presence with numerous locations across multiple states. Locally owned and operated, serving specific communities or regions.
Services Provided Primarily focus on collision repair services. Focuses on collision repair, paintless dent repair, dents, and hail damage restoration.
Repair Process Emphasize efficiency and technology-driven approaches, often incorporating repair tracking systems for customer updates. Place a strong emphasis on personalized service, involving customers in the repair process and providing transparent updates.
Cost and Insurance Utilize technology-driven customer service tools and processes, often aiming for consistency and efficiency. Provide personalized customer service with a focus on building relationships within the local community.
Customer Service Offer competitive pricing and work with major insurance providers to streamline the claims process. Provide transparent pricing and may offer discounts or flexible payment options. Work closely with customers on insurance claims and minimize out-of-pocket expenses.
Overall Experience Provide consistent service across multiple locations, focusing on convenience and efficiency. Offer a more personalized experience tailored to the needs of the local community, often building long-term relationships with customers.


Shop Network and Availability

While Caliber Collision operates over 1,000 repair centers across 19 U.S. states, and Gerber has around 275 locations across 13 states, Elmer’s Auto Body stands out for its commitment to individualized care and community engagement. In other words, Elmer’s Auto Body is one of a kind, as are our technicians and staff members. Though family-owned shops often lack the quantity of national chains, they tend to know the community in which they serve. When focusing on the customer, family-owned collision repair centers can offer personalized services and attention to detail that national chains struggle to match.


Services Provided

National chains will primarily focus on collision repair services and everything said services entail. Family-owned operations, on the other hand, may offer more than just collision repair. Elmer’s Auto Body, for example, has a comprehensive range of services, including Paintless Dent Repair (PDR), hail repair, and scratch, dent, and ding services. This diverse service offering ensures that all your vehicle’s repair needs can be met under one roof.


Repair Process

Both national chains and Elmer’s Auto Body adhere to a standardized repair process, which includes thorough damage evaluation, insurance claim filing, meticulous repair work, and a comprehensive final inspection. However, what truly distinguishes family-owned collision repair like Elmer’s Auto Body is the unwavering commitment to transparency and communication throughout every stage of the repair journey. Unlike larger chains, family-owned and operated businesses takes a personalized approach, ensuring that customers are kept well-informed and engaged throughout the process. Whether it’s providing regular updates on repair progress or offering detailed explanations of the work being done, family-owned operations prioritize customer satisfaction and peace of mind.


Customer Service

National chains often prioritize efficiency and technology-driven service, but family-owned collision repair shops take a different approach by focusing on each case. From the moment customers walk through the door, they are greeted with warmth and professionalism. While this is also true for national chains, family-owned shops go the extra mile. You will feel more valued and appreciated at a family-owned collision repair shop than you will at a national chain that sees hundreds of people and vehicles every single week.


Cost and Insurance

When it comes to cost and the acceptance of insurance, both national chains and family-owned collision repair centers stand on even ground. What sets family-owned businesses apart are their transparency and dedication to standing behind their work. This added layer of protection provides customers with the confidence and peace of mind they deserve, knowing that their vehicle is in capable hands and that their investment is safeguarded for the long haul.


Contact a Family-Owned and Operated Collision Repair Center in South Jersey Today

When it comes to collision repair, the choice between national chains and family-owned shops like Elmer’s Auto Body ultimately boils down to personal preference and priorities. While national chains offer convenience and a wide range of services, family-owned shops like Elmer’s Auto Body provide personalized service, attention to detail, and a commitment to excellence that sets them apart. Whether you prioritize convenience, communication, or community connections, Elmer’s Auto Body is poised to deliver professional repairs and exceptional service to get your vehicle back on the road in top condition.


Elmer’s Auto Body has over 75 years of experience serving the South Jersey region. Give us a call at one of our three locations or fill out the online form to schedule an appointment.


Contact us

Skip to content